The objective of all business enterprises is to satisfy the needs and wants of the society. Marketing is, therefore, a basic function of all business firms. When a salesperson sells washing machines, a doctor treats a patient or a Government asks people to take their children for polio drops, each is marketing something to meet the targets. Traditionally, small firm owners do not give as much importance to marketing as to other functions such as accountancy, production and selling. Training programmes, enterprise development and the current thrust for competitiveness have now given high priority to promoting marketing awareness among small business owners, and marketing is now assuming its rightful place along with other business functions.


Marketing can be defined as the process of communicating the value of a product or service to customers.

Marketing is the process by which companies create customer interest in products or services It is an integrated process through which companies build strong customer relationships and create value for their customers and for themselves.

According to America Marketing Association, marketing is the activity, set of institutions, and Il processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners and society at large.

It can also be seen from the social angle a societal process by which individuals and group obtain what they need and want through creatin offering and freely exchanging products an services of value with others.

Marketing is based on thinking about business in terms of customers’ needs and th satisfaction. Marketing differs from selling in sense that selling concerns itself with the trick and technique of getting people to exchange their cash for their product. It is not concerned with the value of the exchange is all about. And it does not, as marketing invariable does, view the entire business process as consisting of a tightly integrated effort to discover, create, arouse and satisfy customers’ needs. In other words, marketing has less to do with getting customers to pay for your products and services and more to do in developing a demand for that product and service in order to meet and fulfil the customer’s needs.


The following are the common terms used in marketing:


Needs: These are basic human requirements. They are the basic forces that motivate a person to think about and do something/take action. Needs are things which are essential for you irrespective of the financial situation/ conditions. These are the things you have to take care first and only then come other things which you can do without.

Wants: These are things which you wish to have but they are not above your needs. For example, a car is a want when compared to your child’s school fees or educational savings. You can live your life without a car but child’s education is vital and cannot be compromised.

Demand: This is the want for a specific product backed by an ability to pay.

Product: These are the goods and services offered to the buyer by the marketer or seller.

Exchange: This means the act of obtaining a needed object by offering something in return. Exchange is a value-creating process because it leaves both parties better off (win-win situation).

Transaction: A transaction is an exchange between two things of value on agreed conditions and a time and place of agreement. To make a successful transaction, a marketer should understand what each party expects from the transaction.

Market: A market is a place which allows the purchaser and the seller to invent and gather information and lets them carry out exchange of various products and services. In other words the meaning of market refers to a plac where the trading of goods takes place.

The place can be a market place or street market. The market functions that the satisfaction of the buyers an sellers during a transaction can ensured.

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