Back to: Store Management SS 1
Store Management concept is a business philosophy which holds that a company must determine the needs and wants of specific target market by delivery the desired satisfaction more effectively and efficiently than competitors. OR The mar keting concepts holds that, achieving organisational goals depends on knowing the needs and wants of the target market and deliv ering the desired satisfaction better than com petitors do. OR The marketing concept is a management orientation which sees the consumer as the central focus of all the activities of the organisation.
In other words, marketing concept is a marketing philosophy which sees the consumer or client as the central focus of all the activities of an organisation because no organisation can survive without the continued patronage of its consumers. This philosophy regards a genuine concern for consumer welfare (consumer orientation) and the adequate fulfilment of his needs (consumer satisfaction) as the most dependent paths to the realisation of an organisation short and long-term goals. The act of marketing has undergone a metamorphosis over time. It has evolved from the production to the selling stage and to the consumer orientation stage and, indeed, it is evolving in some organisations to the consumerism and social responsibility stage. There are sharp contrasts between the two stages. At the selling state, the emphasis is placed on the product, the company first makes the product, and then figures out how to sell it profitably, the orientation of the company is internal and the emphasis of the company is on the sellers’ need. Conversely, at the marketing stage, the emphasis is on the continuous wants of the consumer. But first, the company figures out how to profitably make and deliver a product to satisfy these wants. The orientation of the company is external market orientation and the company emphasises buyer’s needs.
CONCEPTS WHICH ORGANI SATIONS USE IN CONDUCTING MARKETING
1. Production concept: This concept assumes that consumers would buy products that are available and at lower prices; thus, companies concern themselves with mass production. The production concept is the idea that a firm should focus on, in relation to those products that it could produce most efficiently and that the creation of a supply of low-cost products would in and of itself create the demand for the products. The key questions that a firm would ask before producing a product are:
(i) Can we produce the product?
(ii) Can we produce enough of it?
The concept focuses more on solving the problem of production and little concern for the public (customer) satisfaction. In this concept, customers are seen as people who exist to buy company’s products rather than company existing to serve the customers. It is the concept in management orientation that assumes that customers will favour those products that are available and affordable; and therefore, the major task of management is to pursue improved production and distribution effectively.
2. The product concept: This is an orientation that assumes that the customer will favour products that are of high quality. Thus, companies concern themselves with quality, performance and innovative product features. This concept assumes that customers will favour those products that offer the most quality for the price and therefore, it is important for companies to produce quality products. It explains that customers are primarily interested in product’s quality and they know the quality and feature differences of competing brands. Customers make their choices from many brands available on the basis of getting the best quality for their money. So, it is important for organisation to produce quality products so as to attract customers to them.
3. The selling concept: The selling concept is based on the assumption that even when products are of high quality, available and affordable, consumers would still not buy unless they are persuaded to buy. Thus, companies enagage in promotional efforts to break consumers’ resistance. Production of goods does not mean assured sales most times. Under theselling concept, companies would not only produce the products, but they would also try to convince customers to buy them through advertising and personal selling. Before producing a product, the key questions asked are:
(i) Can we sell the product?
(ii) Can we charge enough for it?
The sales concept paid little attention to whether if the product was actually needed; the goal simply was to beat the competition to the sale with little regard to customer satisfaction. Marketing was a function that was performed after the product was developed and produced, and many people came to associate marketing with hard selling. Even today, many people use the word “marketing” when they really mean sales.
4. The marketing concept: This concept lays emphasis on marketing management with the twin goals of customer orientation and profitable sales volume. Attention is to be on marketing rather than selling. The key questions became:
(i) What do customers want?
(ii) Can we develop it while they still want it?
(ii) How can we keep our customers satisfied?
In response to these discerning questions, firms began to adopt the marketing concept, which involves:
(i) Focusing on customer needs before developing the product.
(ii) Aligning all functions of the company to focus on those needs.
(iii) Realising a profit by successfully satisfying customer needs over the long- term.
When firms first began to adopt the marketing concept, they typically set up separate marketing departments whose objective was to satisfy customers’ needs. Often, these departments were sales departments with expanded responsibilities. While this expanded sales department structure can be found in some Th companies today, many firms have structured ch themselves into marketing organisations having pr a company-wide customer focus. Since the entire organisation exists to satisfy customers’ needs, nobody can neglect a customer issue by declaring it a “marketing problem” as everybody must be concerned with customer satisfaction. The marketing concept relies upon marketing research to define market segments, their size, and their needs. To satisfy those needs, the marketing team makes decisions about the controllable parameters of the marketing mix (which will be explained later in this book).
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